30-Day Returns & Replacements

At ELOVIDY, we want you to shop with confidence. If there is an issue with your order, please contact us and our Support Team will work with you to provide the most appropriate solution.

FREE REPLACEMENT

If your item arrives damaged or defective, or if we send you an incorrect item, we may send you a replacement free of charge.

In these cases, you do not need to return the original item.

To help us review the issue, we may ask you to provide photos or other relevant information about the item you received.

SIZE EXCHANGE

If you ordered the wrong size for shoes, jewelry, belts, or other size-specific items, we can assist you with a size exchange.

An additional exchange and shipping fee may apply. You do not need to return the original item.

Please contact our Support Team so we can confirm the available replacement size and any applicable fees before arranging the exchange.

30-DAY RETURNS

If you prefer to return your order, you may request a return within 30 days of receiving it.

To be eligible for a return, the item must be returned in its original condition and, where applicable, with its original packaging and accessories.

Customers are responsible for the cost of return shipping. We currently do not provide prepaid return shipping labels.

Please contact us before sending any item back so that our Support Team can provide the appropriate return instructions.